Need Help?

FREQUENTLY ASKED QUESTIONS

🎸Can you build me a Customised plugin for my guitar?


HELL YES WE CAN!!! All the information you need is on our "Custom Order" page. If you have any further questions you can contact us through either support@pickupgenerator.com, message use through the “CHAT WITH US!” Function on this website, our Facebook page or our Instagram account.




🎨 Can I use the Pickup Generator logo to my video?


Yes you can and we would greatly appreciate that. The image below is a .PNG file with a trasparent backround which you can simply download by doing a "right click" on and selecting "Save Image As...". If you wish to add it to the thumbnail of your video as well that would be amazing!! Thank you🤘🤩

And for the record, I will not be the slightest bit offended if you wish to cut off "by Jason McNamara"




🤑 What is the refund policy?


We are unable to offer refunds as these are digital products that can not physically be returned to us. All purchases are final so please take care to select your plugins correctly before completing your purchase.




🖥 Why are these plug-ins only available for Final Cut Pro users?


Plug-in development needs to be done for each individual editing software within its own ecosystem. That means Premiere Pro plug-ins must be made within the Adobe framework exclusively. Plugins for DiVinci Resolve, Avid, Sony Vegas and other NLE’s (Non Liner Editing software) also need to be built for their specific framework.




🎬 How can I make use of the Pickup Generator plugins if I don’t use Final Cut Pro?


Yes there is!! We can do it for you. The way to do this, complete the final edit of your video in whichever software you use, render out the final video and then send us a DropBox, WeTransfer or some kind of downloadable link and we can add the overlay for you. We charge as a time based fee. The price will work out to roughly $50USD per video and that includes hosting a Video Chat with you to make sure you are getting what you want. If it's a simple video and doesn't take too much time we may charge less, however the minimum fee is $35USD.




📺 Can I use these plugins in 4K?


Yes. They were all designed with a 4K resolution in mind. One of the beauties of Final Cut Pro is that it can interchage resolution sizes with great ease. Because of this they also work perfectly in a 1920x1080 or any other timeline resolution.




👨🏼‍🎤 Do you do endorsements?


Frankly, no. There's no point. These are not espensive plugins. However we most definitely appreciate brand ambasodors and in return for you mentioning us we are more than happy to share your videos to our social media accounts as well so please always tag us in your videos.





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